Refunds & Order Issues

Henry Shoes is a small business, and we are not able to routinely accept physical returns for fit, style preference, or change-of-mind purchases.

If your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us at support@henryshoes.com within 14 days of delivery with your order number and photos of the issue.

Where appropriate, we may offer a refund, replacement, or store credit. Please do not send any item back to us unless our support team has confirmed the next step.

This policy does not limit any rights you may have under applicable consumer protection laws.